small gesture, huge impact

This has been one of those weeks- crazy, crazy, crazy. Between two small kids and running two businesses, the Hubbs and I take quality time any way we can get it. This morning he and I met at Einstein Bros Bagels after he dropped the kids at school, for 20 minutes of hot-coffee-and-bagel Quality Time before the madness of the workday.

I got there before he did and placed our orders with Gina who was super nice and smiled a lot. She took my order flawlessly. I am a fan of the “Keep Calm” memes and I told her I liked the pin she was wearing that said “Keep Calm and Dream On.” My kind of lady 😉

I moved down to the register, Josh introduced himself and told me I looked “stunning this morning”, I told him I was going to come back a lot more from now on 🙂 He took my money and pointed out on the receipt that I could take a survey to get a free beverage.

I went to fix  up our coffees, and the condiment station looked like I had just missed a big rush, there was stuff everywhere. A very nice gentleman (didn’t catch his name) made pleasant small talk with me while straightening up.

It was easy to see that everyone I came into contact with that morning cared about their jobs, and made me feel cared about, too. I was completely impressed at how each person in this restaurant had interacted with me, how they each hustled, moving quickly and pleasantly through their mornings with smiles on their faces. If you’re an entrepreneur like I am, you know how difficult it is to get your entire team rowing in one direction with a positive attitude.

The Hubbs arrived and while we waited for our bagels, I decided to do the survey. On my way out I refilled my coffee and told Josh and Gina I’d taken the survey and mentioned each of them by name. They both wished me a great day and we walked out.

On my way to the car, I heard a woman say “ma’am!” and I looked behind me to see Gina, hand reaching toward me. She gave me her Keep Calm pin, and told me “thank you, have a great day” and I gave her a big hug.

In this day and age of being glued to our screens, jamming too much “stuff” into our days, road rage, school shootings, outrageous politicians, and fighting for basic human rights, sometimes a huge impact comes from something very simple, a small gesture. Gina wasn’t just giving me a pin, she was a stranger who was open to making a connection with me. While I can tell the staff at my local Einstein’s is obviously benefiting from great training and leadership, it started with making smart hires, good people who understand that small gestures have huge impact.

Keep Calm and Dream On.






Leave a Reply

Your email address will not be published. Required fields are marked *